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Last updated: 12/056/202
Introduction
AutoGuard Naija (“we,” “us,” or “our”) is committed to protecting the personal data of
our customers, sellers, mechanics, and partners in accordance with the Nigeria Data
Protection Regulation (NDPR) and other applicable Nigerian laws. This Privacy Policy
explains how we collect, use, share, store, and protect your personal information when
you interact with our online marketplace for verified automobile spare parts and related
services across Nigeria.
By accessing or using AutoGuard Naija’s website, mobile app, or services, you agree to
the collection and use of your information as described in this policy. If you do not
agree, please do not use our services.
For questions or concerns about this Privacy Policy or our data practices, please
contact:
• AutoGuard Naija
• Address: APSAMDA Market, Lagos Trade Fair Complex
• Email: info@autoguardnaija.com
• Phone: +2348035131671
This Privacy Policy applies to:
• Visitors to our website and mobile app.
• Customers who register, place orders, or use our services.
• Sellers and mechanics who register on our platform.
• Any individuals whose data we process in delivering our marketplace services,
including marketing, analytics, delivery coordination, and customer support.
We collect personal information necessary to operate our auto parts marketplace,
ensure authenticity, fulfill orders, and provide support. Categories include:
1. Identity & Contact Details
a. Name, email address, phone number, billing and delivery address.
b. Vehicle details: make, model, year, and—where provided—VIN or chassis
number for part compatibility.
2. Account & Authentication Data
a. Username, password (stored securely, e.g., hashed).
b. Profile information (e.g., saved vehicle profiles or preferences).
3. Order & Transaction Information
a. Order history: items purchased, date/time, quantities, prices.
b. Payment details: payment method type (credit/debit card, mobile money,
bank transfer), transaction references. We do not store full card details;
payment gateways (e.g., Paystack, Flutterwave) handle sensitive
payment data per industry standards.
4. Logistics & Delivery Data
a. Delivery addresses, preferred delivery times.
b. Tracking updates and delivery confirmation.
c. Communication with logistics partners as needed to fulfill orders.
5. Support & Communication Records
a. Customer support inquiries via chat, email, phone, or chatbot
transcripts.
b. Feedback, reviews, and ratings of products, sellers, or mechanics.
6. Usage & Technical Data
a. Device identifiers, IP addresses, browser type, operating system, pages
visited, clickstream data (cookies and analytics) to improve user
experience and platform performance.
b. Mobile app identifiers, push notification tokens (if applicable).
7. Marketing & Preference Data
a. Marketing consents and preferences for email/SMS promotions.
b. Referral information (e.g., if you joined via a referral code).
c. Survey responses or feedback you provide.
8. Seller & Mechanic Data
a. Business or individual name, contact details, certification or verification
documents (e.g., ASPAMDA affiliation proofs, mechanic certifications).
b. Bank or payment details for receiving payouts (handled via secure
payment processors).
• Directly from You: When you register, place orders, complete your profile, or
communicate with us (e.g., customer support, surveys).
• Automatically: Through your use of our website or app (cookies, analytics
tools).
• From Third Parties:
o Payment processors for transaction confirmation.
o Logistics partners for delivery tracking.
o Publicly available sources or third-party verification services to confirm
seller credentials (e.g., verifying ASPAMDA vendor status).
• From Referrals or Affiliates: If you use referral codes or links from partners.
We process personal data for specific purposes and under lawful bases recognized by
the NDPR and relevant Nigerian laws:
1. Contractual Necessity
a. To register and manage your account, process orders, coordinate
deliveries, provide installation services via vetted mechanics, and handle
returns/warranties.
b. To manage seller and mechanic onboarding, process payouts, and
maintain marketplace operations.
2. Explicit Consent
a. For marketing communications (email, SMS) about promotions,
newsletters, or updates. You may withdraw consent at any time.
b. For certain optional features (e.g., storing vehicle profiles for
personalized recommendations, or using cookies beyond strictly
necessary).
3. Legal Obligation
a. To comply with tax, accounting, and audit requirements in Nigeria (e.g.,
retaining transaction records for up to 7 years).
b. To respond to lawful requests from government or regulatory authorities
(e.g., NITDA inquiries).
4. Legitimate Interests (balanced against individual rights)
a. Fraud prevention and security: monitoring transactions and usage
patterns to detect and prevent fraud or abuse.
b. Analytics and improvement: analyzing platform usage to optimize
services, user experience, and inventory management.
c. Business operations: enforcing terms of service, improving platform
features, and strengthening partnerships.
5. Vital Interests
a. In urgent cases (e.g., emergency auto parts delivery for safety-critical
situations), processing may be necessary to protect life or health.
• Essential Cookies: Required for site functionality (e.g., login sessions, shopping
cart).
• Analytics & Performance Cookies: To analyze user behavior, site performance,
and usage patterns.
• Marketing Cookies: To tailor promotions or ads.
• Managing Cookies: Users can manage or disable non-essential cookies via
browser settings or our cookie banner. Disabling certain cookies may affect user
experience.
• Order Fulfillment: Verify orders, process payments, coordinate deliveries, and
communicate status updates.
• Platform Functionality: Maintain user accounts, profiles, saved vehicles,
wishlists, and personalized recommendations.
• Seller & Mechanic Verification: Validate seller credentials (e.g., ASPAMDA
affiliation) and mechanic certifications to ensure authenticity and quality.
• Customer Support: Respond to inquiries, manage returns/warranties, and
maintain support records.
• Marketing & Promotions: Send targeted offers and newsletters to consenting
users; analyze campaign effectiveness.
• Analytics & Improvement: Monitor and improve website/app performance,
user experience, and inventory decisions.
• Fraud Detection & Security: Monitor for suspicious activity, secure
transactions, and protect platform integrity.
• Legal & Compliance: Retain records for legal obligations (tax, accounting),
respond to legal requests, and enforce our Terms of Service.
We may share personal data with:
1. Service Providers & Partners
a. Payment Processors (e.g., Paystack, Flutterwave): To handle
transactions securely.
b. Logistics Providers: To coordinate order delivery and tracking.
c. IT & Hosting Services: Cloud hosting, database management, and
cybersecurity firms for secure operations.
d. Marketing & Analytics Vendors: For campaign execution and
performance analysis (under strict data-processing agreements).
e. Verification Services: Third parties that help verify seller/mechanic
credentials or detect fraud.
2. Regulatory & Legal Authorities
a. To comply with Nigerian laws (e.g., tax authorities, NDPR regulators) or
respond to lawful requests (court orders, subpoenas).
3. Affiliates & Subsidiaries
a. If AutoGuard Naija is part of a larger corporate group, we may share data
internally for business operations, always under NDPR compliance.
4. With Your Consent
a. Other third parties if you explicitly consent (e.g., integrated services or
partner offers).
5. Anonymized/Aggregated Data
a. We may share non-identifiable aggregated insights (e.g., market trends)
with partners or publicly, without revealing individual identities.
We will not sell your personal data to third parties.
AutoGuard Naija primarily processes data within Nigeria. If we transfer personal data
outside Nigeria (e.g., to global cloud service providers), we ensure:
• Adequate safeguards (e.g., NDPR-compliant data processing agreements,
encryption) are in place.
• Transfers comply with NDPR requirements.
We implement appropriate technical and organizational measures to protect your data
against unauthorized access, loss, or alteration:
• Encryption: Data in transit (HTTPS/TLS) and at rest where applicable.
• Access Controls: Role-based access, secure authentication for staff and
partners.
• Secure Infrastructure: Regular security audits, penetration testing, and
vulnerability management.
• Employee Training: Staff trained on data protection practices and NDPR
compliance.
• Incident Response: Procedures to detect, respond to, and notify relevant
parties of data breaches per NDPR guidelines.
• Retention Period: We retain personal data for as long as necessary to fulfill the
purposes in this policy, including:
o Order and transaction records: up to 7 years (per Nigerian tax/accounting
requirements).
o Account data: retained while account is active and for a reasonable
period after account closure for dispute resolution, fraud prevention, or
legal obligations.
o Marketing consents/preferences: until you withdraw consent or as
required by law.
• Disposal: After the retention period or upon valid request (subject to legal or
contractual obligations), we securely delete or anonymize data:
o Electronic data: securely erased using industry-standard methods.
o Physical records: shredded or incinerated.
• Documentation: We document disposal actions to demonstrate NDPR
compliance.
Under the Nigeria Data Protection Regulation and relevant laws, you have the right to:
• Right of Access: Request access to your personal data held by us.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request deletion of your data when
no longer necessary or where processing is based on consent and you withdraw
it (subject to legal obligations).
• Right to Restrict Processing: Request limitation of processing in certain
circumstances.
• Right to Object: Object to processing based on legitimate interests or direct
marketing.
• Right to Data Portability: Receive your data in a structured, commonly used,
machine-readable format for transfer to another service.
• Right to Withdraw Consent: Where processing is based on consent (e.g.,
marketing), you may withdraw consent at any time without affecting processing
prior to withdrawal.
• Right to Lodge Complaint: If dissatisfied, you may file a complaint with
AutoGuard Naija and/or escalate to the National Information Technology
Development Agency (NITDA).
How to Exercise Your Rights:
Contact us at [Insert Email] or [Insert Phone Number] or our DPO at [Insert Contact].
We will respond to requests within one month, as per NDPR guidelines. We may need to
verify your identity before fulfilling requests.
Our services are intended for adult vehicle owners, mechanics, and businesses. We do
not knowingly collect personal data from children under 18. If we become aware of
such data, we will delete it promptly.
Our website or app may contain links to third-party sites or integrate with external
services (e.g., payment gateways, social media). This Privacy Policy does not apply to
third-party sites; please review their privacy policies separately. We are not responsible
for their practices.
We may update this Privacy Policy to reflect changes in our practices, legal
requirements, or platform features. When significant changes occur, we will:
• Post the updated policy with a revised “Last Updated” date.
• Notify registered users via email or in-app notification where appropriate.
• Encourage you to review the policy periodically.
If you have questions, concerns, or wish to make a complaint about our data practices,
please contact:
• AutoGuard Naija
• Address: ASPAMDA Market, by Lagos Trade Fair Complex
• Email: info@autoguardnaija.com
Acknowledgment
By using AutoGuard Naija’s services, you acknowledge that you have read and
understood this Privacy Policy and agree to our collection and use of your information
as described.
Thank you for trusting AutoGuard Naija with your personal data. We are dedicated to
maintaining your privacy and protecting your information as we help you access
authentic, affordable auto parts across Nigeria.
